FINO ChatBot

Interactive AI assistant for your website with always up-to-date knowledge

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What is FINO ChatBot?

FINO ChatBot is an AI-powered assistant that can be easily integrated into websites or applications. It helps find the right information quickly, answers frequently asked questions, and explains administrative processes.

Core Features

  • Up-to-date Knowledge: Its answers are always current
  • Multilingual: Support for various languages
  • Improved through User Feedback: User ratings via like/dislike
  • Accessible Communication: Simple language, clear steps, and intuitive operation
  • Customizable to Client Needs: Client-specific branding, welcome texts, quick replies

Technical Features

  • Seamless Integration: Web component easily integrable into web pages
  • Enterprise Cloud: Highly available AI infrastructure
  • Knowledge Databases: Full control over the knowledge base
  • Context Understanding: Intelligent follow-up questions based on answers
  • GDPR Compliant: Full data sovereignty

Benefits for Your Organization

  • For Users: Users receive instant answers – regardless of office hours or phone hotlines. The chatbot replaces lengthy searching for the right page and leads directly to the appropriate service.
  • For Organizations: Relief for staff – standard inquiries (e.g., ID cards, re-registration, appointments) are answered automatically. Teams have more time for complex cases.
  • Reliability: Answers are based on current information from verified, trustworthy sources that are listed after each question.
  • Cost Savings: Reduction of effort and costs – fewer phone calls and emails reduce service pressure and increase efficiency.
  • 24/7 Availability: The chatbot provides immediate support, demonstrating: The organization thinks digitally and is service-oriented.

Use Cases

bol Systemhaus FINO Chat Assistant


Answers questions based on the content of the bol Behörden Online Systemhaus GmbH website (https://bol-systemhaus.de) and formbot.ai.

FINO Chat Assistant Screenshot

St. Ingbert Assistant Inga

Answers questions based on the content of the City of St. Ingbert website (https://www.st-ingbert.de) as well as the Service Portal Saarland (https://service.saarland.de).

Assistant Inga Screenshot

How Does It Work?

  1. Integration: FINO ChatBot is embedded as a web component into your website
  2. Conversation: The user chats with FINO and asks questions in natural language
  3. Configuration: The FINO Configurator is used to define prompts and integrate knowledge bases
  4. Design: Design customizations can be implemented quickly and intuitively with the FINO Configurator
  5. Data Sources: The FINO Configurator allows defining and/or uploading data sources for the knowledge database

CMS Integration

Web Component

FINO ChatBot is provided as a Web Component and can be integrated into any website with a single HTML tag - regardless of the CMS or framework used. On request, we also configure and host the Web Components specifically for you.

Integration guide →

WordPress Plugin

For WordPress websites we offer a ready-to-use plugin with graphical configuration interface. Installation and branding customisation without code changes.

Further CMS integrations (Drupal, Joomla, Shopware) on request.

Interested in FINO ChatBot?

Contact us for a personal consultation and individual demo

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